•If, for any reason, you are not satisfied with your purchase, please contact us Within 7 days of receipt of your order, you may return any item in its original condition.

•••PRICES
• Prices are available for existing and registered resellers only and are subject to change without notice.
• All wholesale prices are FOB our warehouse in Egypt , except for special and container sales.
• We will always honor the prices quoted at the time the order was placed.

PAYMENT OPTIONS
• Visa, Master Card, Discover, and American Express. • Western Union • 2checkout site • Money Gramm • Paypal Payments • Cash (always) • Wire Transfers: Please contact us to provide all information

•••GUARANTEE & RETURNS (PLEASE READ THOUROUGHLY)
• Due to the nature of hand made products, dimensions, details and/or colors represented in our catalog may vary. Natural variations in products are not considered damages

••• CLAIMS • Please inspect your shipment immediately upon arrival. Any damages should first be reported to the carrier and then to us via voice, email, or fax. DO NOT return any merchandise to us without a return authorization. Any unauthorized returns will be refused. This policy is strictly enforced.
• IMPORTANT: Due to strict shipping and claim handling policies, damaged product claims will only be accepted and honored within 3 days of receipt of order. This is strictly enforced.

•••YOUR MEMBERSHIP ACCOUNT
•If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our web site only with involvement of a parent or guardian. Charisma Arts site and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

•••PRODUCT DESCRIPTIONS •
We try at Charisma Arts siteto be as accurate as possible about the items description; yet Charisma Arts sitedoes not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Charisma Arts site itself is not as described, your sole remedy is to return it in unused condition.

• Please note that Charisma Arts site is specialized in handmade gifts - and the handcrafted nature of our products will produce differences/variations in design, shape, color, details and measurements.
Which makes each piece unique in itself as a masterpiece on its own!!!

• All products' pictures are for display ONLY. Products furnished may be different from the pictures shown within this site Sizes mentioned within Charisma Arts site are only approximate. Colors may also vary in shades. For that, Charisma Arts site shall NOT be held responsible.

••• MINIMUM ORDER REQUIREMENTS
• There is no minimum order to purchase from Charisma Arts site , you can even buy one item, yet Minimum order is $1000 for wholesale and $18,000 for full container sales .